Privacy Policy

The Medicology LLC.

Last updated: March 23, 2023

Introduction

The Medicology LLC and its subsidiaries (“we” or “us”) own and operate websites (the “Websites”) located at www.medicologyhealth.com, http://www.themedicology.com (collectively, the ” Platform”). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content (“Content”), any products or services provided through the Platform or otherwise by The Medicology LLC, and any affiliated website, software or application owned or operated by The Medicology LLC(collectively, including the Platform and the Content, the “Service”) are subject to this Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning outlined in  The Medicology LLC Terms and Conditions (“Terms and Conditions”).

We are committed to respecting the privacy of users of the Service. We created this Privacy Policy ( “Privacy Policy” ) to tell you how The Medicology LLC collects, uses, and discloses information to provide you with the Service.

As with our Terms and Conditions, by creating, registering, or logging into an account through the Service or otherwise accessing or using the Service, you are automatically accepting and acknowledging the most recent version of this Privacy Policy. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the “Last updated” date of the Privacy Policy.

If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to act on such individual’s behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.

Protected Health Information

When you set up an account with The Medicology, you create a direct customer relationship with The Medicology that enables you to access and/or utilize the various functions of the Platform and the Service as a user. As part of that relationship, you provide information to The Medicology, including but not limited to your name, email address, shipping address, phone number, and certain transactional information, which we do not consider “protected health information” or “medical information.”

However, in using certain Service components, you may also provide certain health or medical information that may be protected under applicable laws. The Medicology is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, ” HIPAA”). One or more of the Labs, Pharmacies, or Medical Groups (as defined in our Terms and Conditions) may or may not be a “covered entity” or “business associate” under HIPAA, and The Medicology may, in some cases, be a “business associate” of a Pharmacy or Medical Group. It is important to note that HIPAA does not necessarily apply to an entity or person simply because health information is involved. HIPAA may not apply to your transactions or communications with The Medicology, the Medical Groups, the Providers, the Labs, or the Pharmacies. To the extent, The Medicology is deemed a “business associate,” however, and solely in its role as a business associate, The Medicology may be subject to certain provisions of HIPAA concerning “protected health information,” as defined under HIPAA, that you provide to The Medicology, the Medical Group or the Providers (” PHI”). In addition, any medical or health information you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information” ) will be used and disclosed only by such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified following applicable laws.

The Medical Groups and Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information. By accessing or using any part of the Service, you acknowledge receipt of the Notice of Privacy Practices from your Medical Group and Provider(s).

By accessing or using any part of the Service, you agree that even if HIPAA does apply to The Medicology, the Medical Groups, the Providers, the Labs, or the Pharmacies, any information that you submit to The Medicology that is not intended and used solely for the provision of diagnosis and treatment by the Medical Group and Providers, laboratory services by the Labs or prescription fulfillment by the Pharmacies, is not considered Protected Information, and will only be subject to our Privacy Policy and any applicable state laws that govern the privacy and security of such information. For clarity, the information you provide to The Medicology to register and set up an account on the Platform, including name, username, email address, shipping address, and phone number, are not considered Protected Information.

Collection of Information

We collect any information you provide when you use the Service, including, but not limited to:

  • Personally identifying information such as your name and contact data such as your e-mail address, phone number, and billing and physical addresses
  • Your login and password and other account (” Account”) registration details
  • Demographic data (such as your gender, date of birth and zip code)
  • Computer, mobile device, and/or browser information (e.g., IP address, mobile device ID information, operating system, connection speed, bandwidth, browser type, referring/existing web pages, web page requests, cookie information, hardware attributes, software attributes)
  • Third-party website, network, platform, server, and/or application information (e.g., Facebook, Twitter, Instagram)
  • Usage activity concerning your interactions with the Service and/or third-party websites, networks, or applications accessed through the Service (e.g., viewing habits, viewing preferences, viewing history, number of clicks on a page or feature, amount of time spent on a page or feature, the identity of third-party websites, networks, etc.)
  • Billing, payment, and shipping information
  • Electronic signature
  • Photographic or video images submitted for identification or non-diagnosis, or treatment purposes, including photographs of your driver’s license or passport
  • Information about third parties that you refer to us (e.g., name, email, and/or other contact information, relationship)
  • Statements or content (e.g., comments, videos, photographs, images) and information about such statements or content, which you submit or publish on or through the Service or which are accessed via your public or linked social media pages (e.g., Facebook, Twitter, Instagram)
  • Any other information you provide when you contact or communicate with us

If you use your mobile device to visit, access or use the Service, then additional categories of information that we collect may include:

  • Your name associated with your mobile device
  • Your telephone number associated with your mobile device
  • Your geolocation
  • Your mobile device ID information
  • With your express consent, your contacts and/or contact information (e.g., names, telephone numbers, physical addresses, email addresses, photos) stored on your mobile device
  • With your express consent, information about third-party software applications on your mobile device (including, without limitation, general software apps, downloadable software apps, and social media apps)
 

We also collect certain medical information on behalf of the Medical Groups and your Providers, which may include, but is not limited to:

  • Health and medical data you submit for diagnosis or treatment purposes, including information in any questionnaires or surveys you complete for these purposes
  • Previous doctors or other healthcare providers you visited
  • Date of visit
  • Images or videos you share for diagnosis or treatment purposes
  • Communications with Providers

We may also receive information about you from our partners. For example, as part of our identity verification process, our vendor may send us information they have independently collected, such as your name, age, and estimated location. Our marketing partners may also send us information about you, even if you have not visited or registered on our site.

The Medicology does not collect or create biometric information about you. To use some of our services, however, we may be required to verify your identity. If you are asked to submit proof of identity (such as a driver’s license or passport), we may share that and the selfie you shared with us with our identity verification partner, who may create biometric information about your face to verify that your selfie matches your proof of identity. Biometric information is not shared with The Medicology and is deleted by our identity verification partner after completing the identity verification. The Medicology may receive information extracted from your photos, such as information from your driver’s license and the confidence that there is a “match” between your two photos. We use this information to help verify your identity.

How Information Is Collected

The Medicology might collect personal and non-personal information directly from you when you visit, access, or use the Service; when you register with or subscribe to the Service or any products or services available through the Service; when you “sign in,” “login,” or the like to the Service; when you allow the Service to access, upload, download, import or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Service) or online accounts with third-party websites, networks, platforms, servers or applications (e.g., your online social media accounts, your cloud drives, and servers, your mobile device service provider); or whenever The Medicology asks you for such information, such as, for example, when you process a payment through the Service, or when you answer an online survey or questionnaire. In addition, if you or a third party sends The Medicology a comment, message, or other communication (such as, by way of example only, email, letter, fax, phone call, or voice message) about you or your activities on or through the Site and/or the App, then The Medicology may collect any personal or non-personal information provided therein or therewith.

In addition to the information we collect directly from you, we may also collect certain information from the Medical Group and/or Providers who provide treatment or other services to you in connection with our Service. This information may include, but is not limited too, diagnoses, treatment plans (including prescription details), and notes, and is accessible and visible through certain components of the Service.

We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care, or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results.

We also may receive personal information about you from our service providers who assist us with identity verification in connection with our Services, which may include information parsed from your driver’s license or passport, your estimated location, your address, and how long you have lived there, and your contact information.

Finally, The Medicology might use various tracking, data aggregation, and/or data analysis technologies, including, for example, the following:

  • Cookies are small data files (e.g., text files) stored on the browser or device you use to view a website or message. They may help store user preferences and activity, allowing a website to recognize a particular browser or device. There are several types of cookies, including, for example, browser cookies, session cookies, and persistent cookies. Cookies may record information you access on one page of a website to simplify subsequent interaction with that website or to help streamline your transactions on related pages. Most major browsers are set up so that they will initially accept cookies. Still, you might be able to adjust your browser’s or device’s preferences to issue you an alert when a cookie is downloaded or to block, reject, disable, delete, or manage the use of some or all cookies on your browser or device. Cookies can be set by the website owner (i.e., us), or they can be set by third parties (e.g., Facebook, Google, etc.) Cookies are used to help us speed up your future activities or to improve your experience by remembering the information that you have already provided to us. Third-party cookies may also enable analytics (e.g., Google Analytics) or advertising functionality (e.g., ad re-targeting on third-party websites) that enables more customized services and advertising by tracking your interaction with our Service and collecting information about how you use the Service.
  • Flash cookies, which are cookies written using Adobe Flash, and which may be permanently stored on your device. Like regular cookies, Flash cookies may help store user preferences and activity, allowing a website to recognize a particular browser or device. Flash cookies are not managed by the same browser settings used for regular cookies.
  • Web beacons are pieces of code embedded in a website or email to monitor your activity on the website or your opening of the email, and which can pass along information such as the IP address of the computer or device you use to view the website or open the email, the URL page on which the web beacon is located, the type of browser that was used to access the website and previously set cookie values. Web beacons are sometimes used to collect advertising data, such as counting page views, promotion views, or advertising responses. Disabling your computer’s, device’s, or browser’s cookies may prevent some web beacons from tracking or recording certain information about your activities.
  • Scripts are pieces of code embedded in a website to define how the website behaves in response to certain key or click requests sent by the user. Scripts are sometimes used to collect information about the user’s interactions with the website, such as the links the user clicks on. Scripts are often temporarily downloaded to the user’s computer or device from the website server, active only while connected to the Site and/or the App, and deactivated or deleted when the user disconnects from the website.
  • Analytic tools and services, which are sometimes offered by third parties, and which track, measure, and/or generate information about a website’s or program’s traffic, sales, audience, and similar information, and which may be used for various reasons, such as, for example, statistical research, marketing research, and content rating research, and conversion tracking. Examples of the analytic tools and services which The Medicology might use include Google Analytics and Taplytics. The Medicology may also use other third-party analytical tools and services.
 

Please be advised if you block, reject, disable, delete, or change the management settings for any or all of the aforementioned technologies and other tracking, data aggregation, and data analysis technologies. Certain areas of the Platform might not function properly. By visiting, accessing, or using the Service, you acknowledge and agree in each instance that you are giving The Medicology permission to monitor or otherwise track your activities on the Service and that The Medicology may use the aforementioned technologies and/or other tracking, data aggregation, and data analysis technologies. Notwithstanding the foregoing, The Medicology does not permit third parties or third-party cookies to access any communications you have with the Providers or medical information that you submit to the Providers for diagnosis and treatment purposes.

Use of Information

In connection with providing the Service, we and our affiliates and service providers may use your information, subject to the limitations addressed in the Protected Health Information Section above, for several purposes, including, but not limited to:

  • Verifying your identity;
  • Confirming your location;
  • Administering your account;
  • Fulfilling your requests;
  • Processing your payments;
  • Facilitating your movement through the Service;
  • Facilitating your use of the Service and products or services offered through the Service;
  • Communicating with you by letter, email, text, telephone, or other forms of communication, including on behalf of your Provider(s), to facilitate Medical Services;
  • Providing you with information about The Medicology, the Labs, the Pharmacies, the Medical Groups, the Providers and their businesses, products, and services by letter, email, text, telephone, or other forms of communication;
  • Providing you with customer support;
  • Providing you with information about third-party businesses, products, and services by letter, email, text, telephone, or other forms of communication;
  • Developing, testing, or improving the Service and content, features, and products or services offered via the Service;
  • Identifying or creating new products, services, marketing, and promotions for The Medicology or the Service;
  • Promoting and marketing The Medicology, the Service, and the products and services offered via the Service;
  • Improving user experiences with the Service;
  • Analyzing traffic to and through Service;
  • Analyzing user behavior and activity on or through the Service;
  • Conducting research and measurement activities for purposes of product and service research and development, advertising claim substantiation, market research, and other activities related to The Medicology, the Service or products, and services offered via the Service;
  • Monitoring the activities of you and others on or through the Service;
  • Placing and tracking orders for products or services on your behalf;
  • Protecting or enforcing The Medicology’s rights and properties;
  • Protecting or enforcing the rights and properties of others (which may include you);
  • When required by applicable law, court order, or other governmental authority (including, without limitation and by way of example only, in response to a subpoena or different legal process); or
  • The Medicology believes in good faith that such use is otherwise necessary or advisable (including, without limitation and by way of example only, to investigate, prevent, or take legal action against someone who may be causing injury to, interfering with, or threatening the rights, obligations or properties of The Medicology, a user of the Service, which may include you, or anyone else who may be harmed by such activities or to further The Medicology’ legitimate business interests).

We may de-identify your information and use, create, and sell such de-identified information or any business or other purpose not prohibited by applicable law.

Disclosure of Information

Subject to the limitations described in the Protected Health Information section above, we may disclose your information to third parties concerning the provision of our Service or as otherwise permitted or required by law. For example, we may disclose your information to:

  • Our third-party and service providers (collectively “Vendors”) provide services to enable us to provide the Service, such as the hosting of the Service, data analysis, IT services and infrastructure, customer service, e-mail delivery, and other similar services;
  • The vendors that provide services to enable us to run our business and administrative operations, such as legal and financial advisory services, auditing services, analytics, and similar services;
  • The vendors that provide services enable us to promote and advertise the Service and the products and services offered via the Service, such as ad platforms or ad-retargeting services, as well as comply with contact removal requests or requirements, such as mailing list removal services, do not call registries and similar services;
  • The Labs, Pharmacies, Medical Groups, or its Providers to enable them to provide services to you via the Service and to collect payment on their behalf;
  • Vendors as we believe necessary or appropriate to comply with applicable laws; and
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation, or other disposition of all or any portion of our business, assets, or stock with such third party.

We may de-identify your information and disclose such de-identified data for any purpose not prohibited by applicable law.

Data Retention

The Medicology may retain your information for as long as it believes necessary; as long as required to comply with its legal obligations, resolve disputes, and enforce its agreements; and as long as needed to provide you with the products and services of the Service or The Medicology. The Medicology may dispose of or delete any such information at any time except as outlined in any other agreement or document executed by The Medicology or as required by law.

Similarly, the Medical Groups and Providers may retain your information for as long as they believe necessary; as long as required to comply with their respective legal obligations, resolve disputes, and enforce its agreements; and as long as needed to provide you with the products and services of the Medical Groups and Providers. The Medical Groups and Providers may dispose of or delete any such information at any time except as outlined in any other agreement or document executed by the Medical Groups or Providers or as required by law.

Transactions

In connection with any transaction that you conduct through the Service (e.g., the purchase or sale of any products or services on or through the Service), you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and your email address. By submitting such information, you grant The Medicology without charge the irrevocable, unencumbered, universe-wide, and perpetual right to provide such information to third parties (e.g., payment processing companies, buyers on the Service, sellers on the Service) to facilitate the transaction.

All credit card, debit card, and other monetary transactions on or through the Service occur through an online payment processing application(s) accessible through the Service. This online payment processing application(s) is provided by The Medicology’s third-party online payment processing vendor, Stripe (“Stripe”). Additional information about Stripe, its privacy policy, and information security measures (collectively, the ” Stripe Policies”) should be available on the Stripe website at https://stripe.com/us/privacy or by contacting Stipe directly. Reference is made to the Stripe Policies for informational purposes only and is not incorporated into or made a part of this Privacy Policy. The Medicology’s relationship with Stripe, if any, is merely contractual in nature, as Stripe is nothing more than a third-party vendor to The Medicology and is in no way subject to The Medicology’s direction or control; thus, their relationship is not, and should not be construed as, one of the fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint venturers or the like.

Jurisdictional Issues

The Service may only be used within certain states within the United States as described in our Terms and Conditions. Accordingly, this Privacy Policy, and our collection, use, and disclosure of your information, are governed by U.S. law.

Third Parties

This Privacy Policy does not address or apply to. We are not responsible for the privacy, information, or other practices of any third parties, including, without limitation, the Medical Group or its Providers, the manufacturer of your mobile device, and any other third-party mobile application or website to which our Service may contain a link. These third parties may sometimes gather information from or about you. We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review the Medical Group’s Notice of Privacy Practices and the privacy policies of each website and application you visit and use.

Summary of Information Practices

The following table summarizes our personal information collection, use, and sharing practices in the preceding 12 months since we last updated this Policy. This table reflects that we may share your personal information with various outside entities.

Category of Personal Information Collected

Examples

Categories of Sources

Commercial/Business Purpose

Categories of Third Parties with Whom The Medicology  Shares Personal Information

Identifiers

Full name, email address, phone number, account login and password, purchase information, billing address, physical address

You, our and third-party cookies and other tracking technologies on our website, and service providers.

Facilitating use of Services and/or products or services, processing payments, marketing, customer, or analytic services, protecting against malicious, deceptive, fraudulent or illegal activity, and enabling or effecting, directly or indirectly, a commercial transaction

 Service providers, Medical Groups, Providers, Pharmacies, third parties that assume control over all or part of the business in connection with a merger, acquisition, bankruptcy, or similar event, affiliates, professional advisors, law enforcement authorities, and those involved in legal proceedings, with consent

Unique identifiers or personal identifiers

IP address, online identifiers, mobile device ID, dates of medical visit

You, your mobile device, and our and third-party cookies and other tracking technologies on our website

Processing or fulfilling orders and transactions, debugging to identify and repair errors that impair existing intended functionality, providing customer or analytic services, and enabling or effecting, directly or indirectly, a commercial transaction

Service providers, Medical Groups, Providers, Pharmacies, data analytic providers, payment processors, affiliates, professional advisors, law enforcement authorities, and those involved in legal proceedings, with consent

Internet and other network activity

Browsing activity

Your mobile devices and computers used to access our Site

Marketing, customer, or analytic services and enabling or effecting, directly or indirectly, a commercial transaction

Service providers, data analytic providers, affiliates

Demographic information

Gender, date of birth, zip code

You and our vendors

Marketing, customer, or analytic services, processing or fulfilling orders, transactions and identity verification

Service providers, data analytic providers, affiliates

Audio, electronic, visual, thermal, olfactory, or similar information

Electronic signature, photographic or video images

You

Identification verification or non-diagnosis or treatment purposes, on behalf of Medical Groups/Providers for diagnosis or treatment purposes

Medical Groups and Providers

Commercial Activity

Information about goods or services purchased, obtained, or considered,

Your mobile device

Processing or fulfilling orders and transactions, marketing, customer or analytic services

Service providers, data analytic providers, affiliates

Health and Medical Information

Medical history and other information, symptoms, prescription history, insurance policy, insurance eligibility and coverage, laboratory test results, previous doctors visited

You or Medical Group and/or Providers

Processing or fulfilling orders and transactions

Medical Groups and Providers

Financial Information (Information under California Civil Code 1798.80)

Payment information

You

Processing or fulfilling orders and transactions

Payment processors, buyers on Service, sellers on Service

Geolocation information

Geolocation

Your mobile devices and computers used to access our Site, and our vendors

Confirming location and verifying identity

Medical Groups and Providers

Professional or Employment-related Information

Job history, educational history, employer

Applicants or non-applicant email addresses or signature blocks

Process and evaluate applications for positions with The Medicology

Service providers such as HR vendors

 

Patient Rights

  1. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
  2. You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. We may say “no” to your request, but we’ll tell you why in writing within 60 days.
  3. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.
  4. You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
  5. You can ask for a list (accounting) of the times we’ve shared your health information
    for six years prior to the date you ask, who we shared it with, and why. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to
    make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
  6. You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
  7. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take
    any action.
  8. You can complain if you feel we have violated your rights by contacting us using the information at the bottom of this page. You can file a complaint with the U.S. Department of Health and Human Services
    Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W.,
    Washington, D.C. 20201, calling 1-877-696-6775, or visiting http://www.hhs.gov/ocr/
    privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.

Patient Choices

In these cases, you have both the right and choice to tell us to: 
• Share information with your family, close friends, or others involved in your care 
• Share information in a disaster relief situation 
• Include your information in a hospital directory 
If you are not able to tell us your preference, for example if you are unconscious,
we may go ahead and share your information if we believe it is in your best interest.
We may also share your information when needed to lessen a serious and imminent
threat to health or safety.
In these cases we never
share your information
unless you give us
written permission: 
• Marketing purposes 
• Sale of your information 
• Most sharing of psychotherapy notes 
In the case of fundraising: 
• We may contact you for fundraising efforts, but you can tell us not to
contact you again.


California Residents

As a California resident, you have the right to know what personal information we collect, use, disclose, or sell about you under the CCPA. Additionally, you have the right to access and delete your personal information.

To exercise these privacy rights and choices, please follow the instructions below:

  1. How to request access to your personal information: You may request access to your personal information twice in 12 months. To do so, please email us at contact@themedicology with the subject heading “California Privacy Rights” or call 305-707-8110. In response, we will produce an Access Report detailing the personal information we have collected, disclosed, and/or sold about you. This Access Report will be delivered by mail or electronically at your request. Note we may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others or if we are legally entitled to deal with the request differently. Please be aware that not all information sharing is covered by the California Privacy Rights requirements, and only information on covered sharing will be included in our response.
  • How to request deletion of your personal information: You may request that we delete the personal information it has collected and/or maintained about you. To do so, please email us at contact@themedicology, or call 305-707-8110. Note we may need to retain certain personal information as permitted by law, such as to complete the transaction for which the personal information was collected, maintain an electronic medical record for a Medical Group or Provider, provide a requested good or service, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activities, comply with legal obligations or to enable solely internal uses that are reasonably aligned with your expectations or lawful within the context in which you provided the information.
 

We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Verification: Please note we will take steps to verify your identity before fulfilling any of the above requests. If you maintain an account with us, we will verify your identity through existing authentication practices for the account (e.g., login and password). If you are not a registered member, we will verify your identity by matching two or three data points that you provide with data points that we maintain and have determined to be reliable for the purposes of verification (e.g., browser or device ID).

Authorized Agents: Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your or your minor child’s personal information. To designate an authorized agent to make a request on your behalf, you must provide written proof that you have consented to this designation unless the agent has power of attorney according to California Probate Code sections 4000-4465. You must also verify your identity directly with us by providing a copy of your government-issued identification.

Response Timing and Format: If you are a The Medicology customer with an online account, we will deliver our written response to that account online or via email. If you are not a The Medicology customer or do not have an online account, we will send you our written response by mail or electronically, whichever you prefer. The response will also explain the reasons we cannot comply with a request, if applicable. Please note that if you submit a request regarding information you provided to a Medical Group, a Provider, or a Pharmacy, your request should be directed to that entity.

Anti-Discrimination Right: We will not discriminate against you for exercising your CCPA rights. But note that some of the functionality and features available to you may change or no longer be available upon deletion of your personal information or opt-out of the sale of your personal information.

We do not sell your personal information for money but use cookies and similar technologies. Please see the section on cookies in “How Information is Collected”; regarding our cookie usage. Additionally, some of our vendors may use your data in a way that could be construed as a sale of data under the CCPA, for example, by using machine learning on identity documents to improve an identity verification platform. To opt out of the sale of data, click “CCPA – Do Not Sell My Information.”

We do not and will not sell the personal information of minors under 16 years of age without affirmative authorization.

Miscellaneous

We strive to use reasonable physical, technical, and administrative measures to protect information under our control. However, you must keep your Account password secure and your Account confidential, and you are responsible for all use of your Account. If you have reason to believe that your account’s security has been compromised, please notify us immediately per the “Contacting Us” section below.

When using the Service, you may choose not to provide us with certain information, but this may limit the features you can use or prevent you from using the Service altogether. You may also opt out of receiving certain communications (e.g., newsletters, promotions) by emailing us what you prefer. Please note that even if you opt-out, we may still send you Service-related communications. We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of collecting information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy. The Medicology may supplement, amend, or otherwise modify this Privacy Policy at any time. Such supplements, amendments, and other modifications will be posted on this or a similar page of the Service and shall be deemed effective as of the “Last Updated” date; provided, however, that The Medicology will notify you and/or require you to accept the updated Privacy Policy if the supplemented, amended or otherwise modified Privacy Policy implements material changes from The Medicology’ then-current Privacy Policy. You are responsible for carefully reviewing this Privacy Policy each time you visit, access, or use the Service.

Contacting Us

If you have any questions about this Privacy Policy, please contact us by email at contact@themedicology.com or by regular mail at:

The Medicology 

4940 SW 98th Pl 

Miami, Fl 33165

Attn: Privacy Officer